Remote support

LogMeIn

LogMeIn is the remote assistance solution for Windows 10 users and MacOS users

Note: LogMeIn (LMI) Rescue is a 3rd party remote assistance product that is currently used to provide remote support to JMI Sales Group employees. JMI Sales group support uses the Enterprise version of LogMeIn Rescue as the Remote Desktop Assistance tool to troubleshoot and resolve customer issues.

With LogMeIn Rescue, JMI Sales Group support engineers can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software.

LogMeIn Rescue differs from other remote access products from LogMeIn and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on customer’s PC/device in order to deliver support that requires remote access, and JMI Sales Group support engineers can only remotely access an employee's PC with that employee's explicit permission – permission that must be granted each and every time a customer requests support. Support from JMI Sales Group will be initiated from this site only.

This product information should not be considered an endorsement or support by JMI Sales group. JMI Sales Group may discontinue use of this tool without prior notice.